Lifeline Lifeskills Training

PSYCHOLOGICAL FIRST AID - (Responding to crisis in the workplace)

This training teaches employees how to reduce initial distress in the wake of critical incidents such as trauma and mass disaster, and how to foster short and long-term adaptive functioning. For example, if a man falls off a building site, having staff trained in Psychological First Aid would assist not only themselves, but their fellow workmates in coping with the traumatic incident.

When you work with people during and after a critical incident, you are working with people who may be having reactions of confusion, fear, hopelessness, sleeplessness, anxiety, grief, shock, guilt, shame, and loss of confidence in themselves and others.

Your early contacts with them can help alleviate their painful emotions and promote hope and healing. Your goal in providing this psychological first aid is to promote an environment of safety, calm, connectedness, self-efficacy, empowerment, and hope.

Coping with cranky callers

Do you suffer from emotionally draining calls in your job? This workshop will help

you to become more aware of your feelings and thoughts associated with draining calls.  It will also give you the skills and confidence in challenging unhelpful thoughts that lead to negative feelings about calls and develop strategies, skills and a support network to access when you find a call emotionally draining or difficult.

How to resolve conflict in the workplace

In today’s fast-paced world, few workplaces are free of conflict. In this course, participants will learn the causes for conflict, preventive measures and steps to resolve conflict.

Conflict resolution teaches improved interpersonal communication skills so that you can manage, develop and enhance conflict communication relationship skills and improve your working relationship with fellow employees, friends and family.

Through this workshop you will learn how to identify how you can be assertive in your response to a difficult person, techniques for dealing with difficult situations and how to deliver constructive feedback to those people. Participants will develop practical skills in listening, rapport building, developing self awareness and assertiveness.

Stress less in the workplace

Stress can have a major impact on our work and personal life. Staying positive is one of the keys to stress management. This program will help you identify the causes and symptoms of stress, how to stay calm and controlled in a busy work environment and learn effective relaxation techniques. This course also teaches you the power of positive thinking and how thoughts can affect our perceptions.

Effective communication

If you want to succeed in today's highly competitive business environment, you need to communicate and express yourself effectively. This course teaches you how to communicate more powerfully and enhance your personal impact. You will learn the benefits of actively listening and questioning and understand different personality styles and how you can adapt your communication style. This course will assist in managing relationships at work, better deal with clients and customers and improve all aspects of interpersonal communication.

LIVINGWORKS SAFETALK AND LIVINGWORKS ASSIST

We can offer training that teaches your staff to recognise persons with thoughts of suicide and how to connect them to the support they need. LivingWorks safeTALK teaches you how to talk to people at risk of suicide and connect them with experts who can do an intervention to keep them safe and prevent the immediate risk of suicide.

Following on from this suicide awareness course is LivingWorks ASIST. This advanced LivingWorks program is applied suicide intervention skills training. It is designed to train you in the most up to date and proven suicide intervention skills so that you can act to prevent incidence of suicide.

TAILOR MADE PROGRAMS

Our team can also tailor make a program to suit your organisation’s needs. Whether it is a derivative of one of our existing programs or a completely new program, we can develop the training that you require.

ORGANISATIONAL COUNSELLING AND SUPPORT

Organisational Counselling and support provided to staff is a tangible way of showing care to your workforce.  When companies go through periods of transition and change, employees are often faced with a myriad of challenges.  Issues that affect an employee’s motivation, productivity and satisfaction within their job can be helped through counselling and support.  Counselling can also assist employees to clarify a problem, identify options and develop plans to assist them through a difficult situation.

TRAUMA AND CRITICAL INCIDENT RESPONSE

Critical incidents are traumatic events that cause powerful emotional reactions to individuals or groups of staff.  Our counselling is designed to help your staff deal with their trauma allowing the individuals to talk about the incident when it happens without judgement or criticism.  Lifeline Gold Coast follows the Psychological First Aid principles in its responses (see below).

Business Lifeline Training Program Fees are tailor made programs are priced on application.  To discuss any of these training options, please phone us on 5579 6000.